PM unable to collect rent

[Anthony Flores]

I have a PM who is unable to collect rent from the tenant. For last 6 months the rent has been delayed by a minimum of 7 days. When I ask my PM all he tells me is that he has communicated to tenant but they are not responding. When I asked him to give notice of eviction to them he says he has done it but they are not leaving. When I ask him about what options do I have all he told me was there is not much we can do. Im not really sure if that is how a good PM operates. Has any one been in a situation where a PM is unable to handle tenants properly? What should I do in this case?