How do you handle too much internal emails?...Help!

[Edward Silva]

Hello,

I am helping my family property management company get a bit more efficient in how we reply to and manage a few different email streams. We run a handful of STR for vacationers, as well as several urban properties for business trip customers, primarily. We get a ton of emails/messages from various platforms from potential patrons, as well as coordinating with just as many house cleaners, repair folks, etc.

Our business has 6 FT employees handling all sorts of tasks, but we are becoming overwhelmed with managing emails, primarily making sure they 1) don't get lost and 2) they get assigned properly to whoever is in charge.

With that, please share any tips, tools, or similar challenges you all face in this space. What do you do? What works? Any insight would be much appreciated! Thank you.

Ed