All Forum Posts by: Edward Silva

I gotta say, this thread has really made me appreciate having such a forum to bounce ideas off of. Truly, thank you @Bruno C., @Mike McCarthy, @Paul Sandhu, @Shawn Ward, and @Luke Carl. I will circle back if any other q's arise, but this really gets the wheels turning.

Take care and good luck out there!

Also, @Paul Sandhu & @Luke Carl, are you guys one-man-shops or do you have a full team? Impressive either way!

This is incredibly helpful. So many suggestions. Thank you very much @Bruno C., @Peter R., @Luke Carl, @Paul Sandhu, and @Mike McCarthy!!

Has anyone in this chain done any thinking on the amount of time/money saved by setting up one of these systems vs. I guess the traditional style of getting emails, forwarding them along, etc.?

For example, we figured out that when we get an email to our generic info@ account, that takes about 1 minute to process and send to someone else, who then say spends on average 3 minutes on it. So 4 minutes per one of these emails (liberal estimation) at $16 an hour (~$.25 per minute) so a $1 per one of these emails. At about 20 emails a week, we spend roughly $80 a month just managing info@ emails. And so if we can cut that in half, we'd be willing to pay for a better solution.

Anyone else have a chain of thought like the above or am I over thinking it? :) I tend to do that, but in the spirit of efficiency in order to scale, we may as well think about it now...

Hello,

I am helping my family property management company get a bit more efficient in how we reply to and manage a few different email streams. We run a handful of STR for vacationers, as well as several urban properties for business trip customers, primarily. We get a ton of emails/messages from various platforms from potential patrons, as well as coordinating with just as many house cleaners, repair folks, etc.

Our business has 6 FT employees handling all sorts of tasks, but we are becoming overwhelmed with managing emails, primarily making sure they 1) don't get lost and 2) they get assigned properly to whoever is in charge.

With that, please share any tips, tools, or similar challenges you all face in this space. What do you do? What works? Any insight would be much appreciated! Thank you.

Ed