Do you offer any recourse for poor weather impacting STR travel?

[Brian Kantor]

Hi there. As is much of the US right now, Southern Vermont is undergoing some extreme weather right now. We had 30" snow last weekend, and temperatures rose today to 45 degrees and pouring rain. The area is flooding pretty seriously as a result. Around 5pm tonight, temps will drop back down to freezing and by midnight we'll be at a crisp 7 degrees. This place is about to be one giant brick of ice for a couple of days.

I have STR guests checking in this afternoon and then two turnovers between now and the 29th. No guest has asked [yet] to cancel or for any sort of recourse, but I am proactively thinking about how to handle.

Any POV y'all can share? Many thanks!

-Brian

[Jay Hinrichs]

dont you think you could rebook them to a different day that might normally be empty.. seems like that would give you a lot of good will

then if they dont accept that at least you tried.