Standard Practice on Dealing with Fraudulent Payments on Guests

[Leon Lee]

Hi, Fellow STR operators

I have a question on fraudulent payments from STR guests and wonder whether you all have a standard practice dealing with such situations:

We have some units in the rough part of the town and we have to deal with many interesting situations. One of them is fraudulent payments. For example, we have a guest booked for two weeks. After they checked in for two days, we got the notice from Stripe (the processing payment we use for bookings from VRBO and booking.com ) saying the the bank is disputing the charge as fraudulent. So, what is the best practice for such situation? We do have the front desk in the building that checks the photo from the ID matches the person and the name on ID with that in our system. We only send door codes to registered emails of the booking channel. 

Your inputs will be appreciated!

Lee

[John Underwood]

Get a driver's license on all bookings.

I do this on $600 per night bookings.

I don't have a procedure for fraudulent bookings because I don't get them. (Knock on wood)