Short-Term & Vacation Rental Discussions
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback
Updated almost 3 years ago,
Standard Practice on Dealing with Fraudulent Payments on Guests
Hi, Fellow STR operators
I have a question on fraudulent payments from STR guests and wonder whether you all have a standard practice dealing with such situations:
We have some units in the rough part of the town and we have to deal with many interesting situations. One of them is fraudulent payments. For example, we have a guest booked for two weeks. After they checked in for two days, we got the notice from Stripe (the processing payment we use for bookings from VRBO and booking.com ) saying the the bank is disputing the charge as fraudulent. So, what is the best practice for such situation? We do have the front desk in the building that checks the photo from the ID matches the person and the name on ID with that in our system. We only send door codes to registered emails of the booking channel.
Your inputs will be appreciated!
Lee