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Updated over 4 years ago on . Most recent reply

User Stats

186
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MarieChele Porter
  • San Francisco, CA
98
Votes |
186
Posts

Property manager ordered wrong size refrigerator

MarieChele Porter
  • San Francisco, CA
Posted

Basically, I have tenants that requested a new refrigerator even though the other refrigerator was working it just was older and had some shelves that were broken. 

My property manager was trying to get a refurbished refrigerator from a company, but she said it wasn't working out because of everything going on with Covid 19.

Property manager sent me a refrigerator on Amazon and when the tenant received it she didn't want it because it was smaller than the original refrigerator she has.

They requested a return and I approved. The cost for the return is almost $65. My question is who should pay for the return? 

Just for a little more context, my property manager says that I should have to pay for the return since I agreed to the return, and my reserves should cover it for when things like this arise. 

  • MarieChele Porter
  • Most Popular Reply

    User Stats

    6,603
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    Bjorn Ahlblad
    #5 Multi-Family and Apartment Investing Contributor
    • Investor
    • Shelton, WA
    6,948
    Votes |
    6,603
    Posts
    Bjorn Ahlblad
    #5 Multi-Family and Apartment Investing Contributor
    • Investor
    • Shelton, WA
    Replied

    @MarieChele Porter When you have a PM you as owner should have zero contact or involvement with your tenants. That's the PMs job. When I had a PM I never even knew the tenants names. I would be informed if there was turnover and would be asked to approve expenditures over 300 dollars as I recall; but nothing else.

    It is the PM's job and his/her mistake, and you should not have been drawn in; luckily it is only 65 bucks!

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