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Updated over 4 years ago on . Most recent reply

Property manager ordered wrong size refrigerator
Basically, I have tenants that requested a new refrigerator even though the other refrigerator was working it just was older and had some shelves that were broken.
My property manager was trying to get a refurbished refrigerator from a company, but she said it wasn't working out because of everything going on with Covid 19.
Property manager sent me a refrigerator on Amazon and when the tenant received it she didn't want it because it was smaller than the original refrigerator she has.
They requested a return and I approved. The cost for the return is almost $65. My question is who should pay for the return?
Just for a little more context, my property manager says that I should have to pay for the return since I agreed to the return, and my reserves should cover it for when things like this arise.
Most Popular Reply

@MarieChele Porter When you have a PM you as owner should have zero contact or involvement with your tenants. That's the PMs job. When I had a PM I never even knew the tenants names. I would be informed if there was turnover and would be asked to approve expenditures over 300 dollars as I recall; but nothing else.
It is the PM's job and his/her mistake, and you should not have been drawn in; luckily it is only 65 bucks!