How do you Handle a Late Fee with Family Death Case?

[Alex Get]

My Tenant has been in the house over 10 months and she has been  late about 3 times, she paid with late fee.
The new story is "I had death in the family and I haven't been able to get to the bank I have to wait for a check to clear on tomorrow to cover the rent .Do you want me to send the $$$ amount (which is 3/4 of the total rent amount).I have today and the remainder in the morning or send the whole amount in the morning"

The lease is a year lease with 5% late fee of the 1st day of the month with 5 days gross period.She knows that I am serious for the late fee and I don't like playing around but I also want to treat my tenant professionally so If you were in my  case do you take 3/4 of the rent today? and the remain tomorrow or all together tomorrow? If you accept 3/4 of the money today how much are going to charge for the late fee? is it 5% from the remaining 1/4 only or 5% from the whole rent? How do you begin your letter in the family death case while your gut and experience is telling you its made up case? 

Share me your experience and your opinion in this case please, thanks.

[Jeff Tumbarello]

It never is good to mix feelings and business. You will be amazed how many times their grandma dies.