Copyright infringement notice on STR wifi

[Yitzchok Carmen]

Hello everyone,

I have recieved a copyright infringement violation notice from Spectrum/ Charter for a cabin that I have in the smokies as a vacation rental. Says that there was a movie that was downloaded illegally and that as the account holder I am responsible. Also says that if they receive more complaints my service can be suspended.

Obviously I personally have nothing to do with this . I dont see how I can control this. A VPN etc wont help when every guest has their own laptop/ phone. Whats the solution here? Basically how does anyone offering public wifi deal with people who are almost certainly eventually going to do something wrong with the internet? Not offering wifi/ TV is obviously not an option on a vacation rental...

Any tips would be greatly appreciated!