Tenant Requesting Help to Light a Pilot Light??

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We have a newer tenant in a SFH who, through a series of legitimate issues that were not her fault, got into the habit of contacting us to help her with every. single. thing. The most recent is that she can't get the water to heat up. I asked if she checked the pilot light and she said she looked but can't figure out where it would even be. Now, I don't want her to burn down the house messing with something that is beyond her abilities, but to get someone out there to light a pilot light and then eating the cost seems a little beyond being a good landlord to me. I would like to know your thoughts.... we are going to get someone out there, but can I pass this cost to the tenant?

And is there a way to nicely wean her off of contacting us at least twice a week?  The first 10 issues or so were really not her fault, so I feel like we do kind of owe her our patience but our tenants tend to stay a long time and so I would like to cut this behavior off sooner rather than later. In her application she did say she and her boyfriend are good at making small repairs....