All Forum Posts by: Account Closed

Well,  Thank you all for your perspective. I really apprecite you all taking the time to weigh in on this.  

Since I'm genuinely baffled by some of your responses i feel the need to defend myself a little. 

i used a large company in a large metro area and paid over other bids because they actually promise they won't do stuff like what happened.  

the job was done and it seems fine so far.  I never had an issue with the workers and am in no way down on blue collar workers. I am very upset with the management though.  

i think it's beyond unprofessional to not call a customer to let them know you won't be there. And this didn't happen just once but for 2 weeks.  I can't belive that many of you find this to be an ok practice. This is a company who has a robust customer service team for sales (they always pick up first ring but can't help) but for helping actual customers they have a ghost staff apparently. No outbound calls to advise when they can't make it and don't answer the phone most of the time. 

i was hoodwinked because i believed their sales pitch of no issues and how professional they are.  

i typically hire people small business owners and have great respect for people in these professions. I have not ever been so mislead with outright lies as i was here.  

As for my tenants they get next month's rent free,m. To discount their time as worth maybe $300 seems a bit out of touch,  they work jobs that don't pay a lot and aren't flexible and they were great about this whole mess.

And last thing,  they showed up on time and did their job day 1, not sure how i would have done anything different on my end. They had to complete the work,  both houses were all torn up.  

Just fyi this isn't an ethical debate but they clearly think a lot of reviews and I'm just really mad and really want to write a review

@greg m. 

thanks for your input,  it's very helpful

Hi All,

I need some perspective because I am fuming and I want to make the right decision.  

The Backstory: We have had a basement waterproofing company who was awful. They did both my house and a rental we have that is currently occupied with tenants. They were supposed to take 2 days for each job but repeatedly just didn't call or show up.  Every day I was told they would be there the next day, every day I had to call them (repeatedly because they don't answer their phones), only to find some new reason they couldn't/wouldn't be out that day. For reasons not worth typing I  typically obtained this information past 1 pm at the earliest and frequently later. This went on for a week and a half. Meanwhile I'm asking my tenant to stay home because someone has to be there when they are there.  My tenant bend over backwards to be sure someone would be home the whole time. It was incredibly embarrassing to repeatedly tell her that they again needed to come the "next day" and see if she could be home. 

The Discount: After the initial no call no show I wrote a pretty terrible review about them on google. The manager called me nearly immediately and offered me $2500 of the jobs (combined) to take the review down.  That seemed fair enough, since at that time they had only missed on day that they were supposed to be there. 

Fast forward a week, they have still not completed the rental and are saying they can come out on Sunday to get it done. Job was supposed to be done the previous Friday (like a week before that Sunday, not 2 days).  I tell the manager I think it would be reasonable to discuss the amount off we are getting. He agrees and says once the job is done we can talk. 

Now it's the next Friday, I'm chasing the company down to get the final inspection on the rental done and request to talk to the manager to finalize the discount we're going to get.  

The NDA:  The manager is immediately incredibly defensive, says they went above and beyond sending guys out on a Sunday to finish the job and he doesn't think any additional discount is needed since it was just an "inconvenience" for me. I pointed out that it was not above and beyond to finish a job they promised to finish the week before and it's not just an inconvenience but it affects my business as now I have created bad will with my tenants and need to compensate them for their excessive time wasted on this. 
I told him I wanted half off the job.  This sent him over the edge, he started  yelling and said he would give me $500 more off and that was it then threatened  to take away all of the discount unless I sign an NDA.  He said that the amount was "a lot of money" and he is not giving me anything else.  

Between the 2 jobs my total bill is about $25K, so I really don't feel like a total of $3000 is a lot of money, but then again when I think of what else I could buy with 3 grand it really is. 

My Dilemma: So here's my dilemma, I'm pissed and I don't like being threatened so I want to just write the terrible google review telling everyone to stay away from this company and that they pay  people to keep the bad reviews off of google. BUT... $3000 is kind of a lot of money, it would buy the cabinets in a small flip I'm doing for example. 

So BP, what would you do??

I agree with @Jonathan Styer get a lawyer. The process where I am is fairly simple, but I use a lawyer for evections anyway because I'm not that experienced with them and so it's worth the money.  

Thanks so much Will! I will check them out!

I'm super small time with only 3 properties but I was thinking I would like to start offering my tenants a way to pay through one of the rent collection websites that are out there.  I chose Tenant Cloud and oh boy I made a mistake. Here's what I hate so far: the website has so much going on -- it's confusing to look at or know where to go.  I spent way too long trying to figure out how to even set up payments because of all the extra gizmos. They automatically sent a connection request to the tenant before I was ready for it to be sent. And finally the verification they do - first they wanted my license, then my EIN paperwork-- and the last straw they tell me that in order to pay rent they will require my tenant to provide a photo ID.  That's over the line.

I just want a simple site where I can enter in the property and the tenant can go make a payment.  That's it. I don't mind paying for this service. 

Does anyone have any suggestions for a good site for me or is this pretty standard?

Thanks everyone!

I think your suggestion to sell the house and find something less expensive was a good one. 

However, you are clearly dealing with people who are really, really terrible with money and so your suggestion will probably fall on deaf ears. I would hand them copies of Davy Ramsey's Total Money Makeover for the practical side of digging themselves out of this mess and also a copy of Robert Kiyosaki's Rich Dad, Poor Dad for the mindset shift that needs to happen.  Then, until they get that shift in how they view money and happiness, there is nothing you can do.