Has anyone used Only Choice Property Management

[Jeff Betschart]

Im looking at working with Only Choice PM and wanted to hear from others that may have used them in the past. 

Please let me know what you think of them and if you would recommend them. 

Regards
Jeff

[Julie S.]

I had an awful experience with Only Choice PM.  I was with them for 3 1/2 years.  I left them in January 2020 and they won't give me the money left in my account.  They wanted me to sign a termination agreement noting a $10,000 fee for making any negative claims against them, posting negative reviews or contacting any governmental agency or the BBB.  If they need such agreement, it should tell you a lot about the internal issues with their company.  This company did not act in my best interest and they did not uphold their side of the contract.  Unfortunately, the individuals running this side of the business are NOT licensed and therefore may be unaware of the real estate rules and regulations regarding property management. 

They charged me for things they didn't do, for utility bills they didn't pay, inflated their prices.  My property was vacant for over 7 months and they didn't contact the online prospective tenant inquiries and told me they would ALLOW me a 15 minute phone call once a week.  There was a citation on the property they didn't take care of although they said they did.  Maintenance issues they said were completed were not done.    There was a Section 8 application on the property and after a month of waiting for the inspection, they lead me to believe the Section 8 inspection was being rescheduled.  When I contacted Section 8, it was cancelled over a month ago and no further activity on the property.  

The owners statements were sometimes late and many times incorrect.  The employee turnover was high.  They were slow to return calls if they returned them at all.  The Director of Compliance didn't take ownership, blamed others (on HER team) and didn't hold her team members accountable for their actions - not an effective team.  There was no oversight in the departments - leasing, maintenance, make-ready, billing, etc.  This was a nightmare!

They know about their negative reviews (on Google and BBB, OH BBB too) so I'm not sure why they haven't implemented anything to approve their services.