Property Manager Drops the ball, advice??

[Account Closed]

Hey BP,

So in a bit of a situation, if anyone has advice, that would be great.

Tenant reports a leak under the sink, PM doesn't send someone out until 2 weeks later. (I wasn't aware of how long it took until I bi-passed PM company and spoke to tenant myself but I was told it was taken care of by the PM of course)

Now I have Servpro handing me a $1400 dollar bill to fix water damage and possible mold. Can this be a claim on the PM company now?

[Douglas Petrie]

The best way to handle this in the future is to have a central line of communication between PM's and Tenants. This way the information is clearly defined.

1. When the issue was submitted to the PM.

2. if the line of communication is centralized there is no (I didn't get the message, blah blah excuse)

3. What the PM told the tenant at submission of the issue.