New BP Member, Questions and Some Venting!

[Sam C.]

Started my real estate investing journey less than a year ago, and really enjoying it. Currently have 5 rentals. One rental is under a large PM company and the other 4 with a smaller PM. 

In one single family rental, we added wood vinyl flooring, a bedroom, and upgraded the kitchen prior to getting it rented. Inside and outside cleaned up before tenant moves in (early 4/2018). 

This tenant is the secretary at the larger PM company handling this only unit. I felt uneasy about it, seemed like a conflict of interest to me

And so it began...

Tenant complains the inside is dirty and there are bugs, spiders everywhere. Neither I, cleaning lady, subcontractors ever noticed any insects during the entire process! 

Couple weeks into the first month, the PM assistant emails asking if I would like to have the AC serviced, I agreed. 10 days following that I receive an email from her on a Friday night, the tenant is complaining that the AC is not working...??? 

A couple other minor little things over the next month or two came and went, until today I receive an email telling me the tenant (who is the secretary mind you) called Friday and complained of a bee hive in the yard and they immediately sent a pest control company to remove it for $65.00

What are your suggestions? Ride this year out and increase the rent to push her out?

Not pay the bee hive removal? 

Thanks for any help! Just venting but would appreciate any insight to start my journey!

Sam