Tenant playing tricks?

[Val J.]

I have a dilemma. I had a hot water heater to flood my floor in my property .  The flooring was laminate. I decided to remove the floor and replace it.  I've purchased the new flooring but I've just had a big problem getting an installer. One guy wants to charge me $3.50 sf to install 360 sf of laminate. I'm considering him just so that I can put this issue in my rear view but I think that price is a little high. And he can't do the job until next week.  My tenants (who haven not paid their rent this month) or the female texted me this a.m. with a picture of herself stating that the dust in the house caused her face to swell. I apologized for the inconvenience and asked if she could sleep upstairs (all the bedrooms are upstairs) until the flooring is installed. She texted back that when her lupus and fibromyalgia flare up she has to sleep downstairs. I haven't responded to that. I wanted to send another guy to the property to give me an estimate for installation. Hopefully he can go tomorrow. I have the property with a management company that I'm (to say the least) dissatisfied with because they have allowed this tenant to go this long without paying and haven;t filed an eviction.  The tenant also asked if she could give me the rent $ so that it would help to get the floor done. I replied No. Pay your rent as you've always done.  When the tenant mentioned the rent she didn't include the late fees that are due too.  She also didn't mention why they haven't paid the rent. By the way, this tenant is ALWAYS late and has paid rent+late fees the entire time they've been in the property. Red flags are going up in my head because I'm wondering if the tenant is trying to use her health issues as a reason to not pay rent due to the flooring not yet being installed. Give me your thoughts.  I'm not being a slum lord by not doing the floor. I've had a difficult time getting someone to install this darn floor. Please give me advice as to what you would do.