eRentpayment

[Kristen T.]

Question with eRentpayment.com - I've searched through the forums and found a lot of great info but not this answer yet.  I think I want to go with them, but I offer a $25 discount for paying by the 28th of the month prior.  Since they do not offer a discount option, customer service suggested I could accept partial payment, but what happens to the remaining $25 then if they choose that option?  Can I dismiss it or does it become considered late then?  Or can I choose to accept only the "partial payment"?  Anyone know or have this experience?

[Rick S.]

Hi Kristen,

This is Rick with eRentPayment as I will watch this post and see if anyone else has experience with that situation when using our service.  If not, we can definitely have a quick call to discuss your situation as I have a few ideas but it will depend on if the tenant is using a recurring payment or submitting one-time payments each month.  Thank you.

Rick

[Kristen T.]

Thanks Rick! I had also thought about making it the lesser amount just due on the 28th, and then charging a late fee on the 1st, but they are concerned with this option that it would show as late against their credit, which I can understand. I appreciate your willingness to give a hand if needed!

[Nathan W.]

Originally posted by @Kristen T.:

Thanks Rick! I had also thought about making it the lesser amount just due on the 28th, and then charging a late fee on the 1st, but they are concerned with this option that it would show as late against their credit, which I can understand. I appreciate your willingness to give a hand if needed!

 I may be wrong, but you have the option to not report their transactions to the credit bureaus.  Although if they do want it to be reported, I can understand them not wanting it to be reported as delinquent on the first.

I use Erentpayment and am happy with their serivce.  Their CS reps are very responsive and super helpful, but their software options are a bit clunky and not very elegant as they do not have the ability to account for situations which you describe here. I gave one of my tenants a $120 discount on rent last month because sewer plumbing issues kept him out of the unit for a few days.  We were able to basically brute force attack this into the erentpayment system, using the customer service rep to temporarily lower the rent amount due, but it was not at all an elegant solution.

I think with a bit of software architecture rework, erentpayment would be the best option out there. As it is, they are still great and the company I choose to use, but sometimes frustrating to navigate.

[Rick S.]

Originally posted by @Kristen T.:

Thanks Rick! I had also thought about making it the lesser amount just due on the 28th, and then charging a late fee on the 1st, but they are concerned with this option that it would show as late against their credit, which I can understand. I appreciate your willingness to give a hand if needed!

 Hi Kristen,

By default all payments reported to the credit bureau are marked as being paid on time regardless of whether a late fee is charged in our system.  The only time a payment is marked as late is if you update the credit record to show it as being paid late.  So the late fee option would work, however definitely let me know if you need further assistance as we can make it work for you.

[Chris Bounds]

@Kristen T., I've used eRentPayment for years now.  Rick's customer service has been great.  They aren't the cheapest online rent collection service available, but their simple & easy to use web platform as well as fast responses to service questions has kept me with them.

A discount vs late fee is really the same thing.  You can always talk to the tenant about the $25 "discount" and write it up as standard rent, but charge a late fee if they miss the deadline.  IMO that is more of a marketing play than an operational issue.

[Rick S.]

Originally posted by @Nathan W.:

Originally posted by @Kristen T.:

Thanks Rick! I had also thought about making it the lesser amount just due on the 28th, and then charging a late fee on the 1st, but they are concerned with this option that it would show as late against their credit, which I can understand. I appreciate your willingness to give a hand if needed!

 I may be wrong, but you have the option to not report their transactions to the credit bureaus.  Although if they do want it to be reported, I can understand them not wanting it to be reported as delinquent on the first.

I use Erentpayment and am happy with their serivce.  Their CS reps are very responsive and super helpful, but their software options are a bit clunky and not very elegant as they do not have the ability to account for situations which you describe here. I gave one of my tenants a $120 discount on rent last month because sewer plumbing issues kept him out of the unit for a few days.  We were able to basically brute force attack this into the erentpayment system, using the customer service rep to temporarily lower the rent amount due, but it was not at all an elegant solution.

I think with a bit of software architecture rework, erentpayment would be the best option out there. As it is, they are still great and the company I choose to use, but sometimes frustrating to navigate.

 Hi Nathan,

Thank you very much for the feedback as we are actually in the process of updating our home page and then our internal pages as the prior navigation worked well when it was just for payments, however now that we have added application and other features it doesn't work very well and we understand this.  Look for an updated navigation system within your profile in the next few months.

For the recurring payment issue we can override an amount for a given month, however that is something we would assist with as we haven't automated that on your side so emailing us the request is all that is required at this time.

Thanks again for the feedback as we always appreciate it!

Rick