eRentpayment

[Kristen T.]

Question with eRentpayment.com - I've searched through the forums and found a lot of great info but not this answer yet.  I think I want to go with them, but I offer a $25 discount for paying by the 28th of the month prior.  Since they do not offer a discount option, customer service suggested I could accept partial payment, but what happens to the remaining $25 then if they choose that option?  Can I dismiss it or does it become considered late then?  Or can I choose to accept only the "partial payment"?  Anyone know or have this experience?

[Nathan W.]

Originally posted by @Kristen T.:

Thanks Rick! I had also thought about making it the lesser amount just due on the 28th, and then charging a late fee on the 1st, but they are concerned with this option that it would show as late against their credit, which I can understand. I appreciate your willingness to give a hand if needed!

 I may be wrong, but you have the option to not report their transactions to the credit bureaus.  Although if they do want it to be reported, I can understand them not wanting it to be reported as delinquent on the first.

I use Erentpayment and am happy with their serivce.  Their CS reps are very responsive and super helpful, but their software options are a bit clunky and not very elegant as they do not have the ability to account for situations which you describe here. I gave one of my tenants a $120 discount on rent last month because sewer plumbing issues kept him out of the unit for a few days.  We were able to basically brute force attack this into the erentpayment system, using the customer service rep to temporarily lower the rent amount due, but it was not at all an elegant solution.

I think with a bit of software architecture rework, erentpayment would be the best option out there. As it is, they are still great and the company I choose to use, but sometimes frustrating to navigate.