Poll: What type of Management Style do you prefer?

[Tj Hock]

We’re looking to rebuild our business model and would love your input as a landlord. Which option would you prefer?

Option 1: Dedicated Property Manager

• - Calls may not always be answered live, and response times could be up to 1-2 days.
• - However, you’ll always have the same go-to person for all your needs.

Option 2: Concierge Call Center

• - Calls will be answered live 99% of the time by one of three team members.
• - These team members serve in a concierge-style role, taking calls and addressing your needs. If they don’t have the answer, they’ll find it and get back to you.

What’s more important to you?

• 1 - Having a dedicated one-on-one relationship.
• 2 - Getting your questions answered quickly with live responses.

Thank you! 

[Gustavo Munoz Castro]

I'm dealing with a tenant issue at the moment and, honestly, as an out of state investor, I prefer the option that will resolve issues most effectively. Speed matters but not as much as actually solving the issue. If I had to choose, I would lean towards option 1, I like the idea of having a dedicated person that at least knows my name and is familiar with my properties and can help "keep an eye on them". A call center who knows where just can't provide that.