Tenant submitted maintenance request, but ghosted provider and me

[Brian Berry]

I have a tenant in an out of state property which I am self managing. She put in a maintenance request through Latchel (the RentRedi maintenance management system) for a leaky pipe in the (unfinished) basement. They reached out to me two days later and said they weren't able to contact her via phone, text, or email. She recently changed her phone number, so I gave them the new number. She hasn't responded on that number, either. I've tried to get ahold of her, too, but she hasn't responded. Usually she gets back to me within a couple of hours, but it has been over a day now with no response. 

Does anyone have any suggestions on how to proceed? 

Thanks!