Self PM for now on my 1st property

[Marc S.]

I would like to get some advice on a topic that I will be handling with my 1st property. I purchased my first out of state property and decided to self-manage for the time being. Currently there is a tenant in the property for at least the next 10 months per the lease. I have introduced myself to them and the property was re-done in 2022 hitting all the big Capex categories. With that being said, can anyone provide some advice on how I should let them know how I want them to handle small maintenance request and what time frame should I expect to tell them they will be addressed? Do I say I will reply back to you within a few hours, a day or 2 etc. Obviously, this will be a case-by-case basis on the size of the issue, but if it is not urgent or an emergency. I've already let her know in the meantime if there are any legitimate emergencies to contact me via my cell phone. Everything that I've learned so far about them, I've been informed they are quiet, non-complaining tenants that don't reach out to the landlord very often. I've been provided a list of handymen (electrical, plumbing, HVAC, do it all, etc.) and contractors from the area by my real estate agent who is from there.

I was going to go the route of stating that if you have any maintenance request that you may send them to me via email or text and I will respond at my earliest convince or should I establish a time frame to make it seem like I'm not going to just ignore them for a few days.  

Any advice or suggestions are appreciated!