Kevin Boyd
Removing negative reviews
I had a family booked this past weekend. After checking in they called and said there was mold in 1 of the 3 bathrooms at it was unsafe to stay there. The truth is, there was a very small area of mold in the shower c...
Alex Neukomm
Automation and Private Bookings software
Those that do self-managing of str properties what software do you use? We've been using Lodgify and it's ok, but feels a little clunky. I've heard IGMS mentioned recently as a great alternative. We are needing someth...
Alyssa Lukish
Airbnb/Short Term Rentals
Hi my name is Alyssa and I am looking to buy a property in Orlando this year. I was thinking of airbnb-ing out some rooms. Does anyone have any experience in the Orlando area and want to share their experience? I want...
Scott K.
VRBO customer issued chargeback, I won, they 're-issused' I lost?
Having a hell of a month. Had a very bad customer interaction where long story short, they demanded a refund, I refused.Few weeks pass, VRBO refuses to refund them. They go to their CC and issue a chargeback.Month pas...
Bob Mueller Jr.
Beware of AirBnb on 30+Day Stays, Guests Can Leave Early
I am running a 30-day minimum property on AirBnb/VRBO and just had a bizarre and bad experience with AirBnb that others might want to look out for. A guest booked my property back in April from June 15th - September ...
Rachel Hughes
Airbnb Forcing Cancellations?
Is this happening to anyone else? I've had two reservations 'canceled by admin'. They were both followed by what appears to be an automated message reading..."Hi Rachel,Unfortunately, I won’t be able to stay at your p...
Amy Mead
Does anyone rent out the dock space at their STR?
I was thinking of a charging a dock fee if the guest brings their own boat or rents a boat locally. The dock has space for a boat and a lift for a small boat. I would like to offer this as an amenity but I want to cov...
Nicole Heasley Beitenman
Help settle a debate for me
Do you wash the comforter, shower mat, and shower curtain in between guests/tenants? We operate primarily as an MTR but will use the STR model to fill awkward gaps.
Jason Muth
Airbnb - New Advertising Campaign
Anyone else catch the Host Premiere Event that Airbnb just rolled out today starting with a webinar for hosts?Here is a link that showcases the videos in case you missed it. https://www.airbnb.com/resourc...Super impr...
John Underwood
We are attacking the cable cutters in our property description!
We have multiple ways to rise above the competition.Here is one.We have cable channels and NFL Sunday ticket. So many others are cutting corners on this and who knows what else! We use You Tube TV for cable channels t...