Current Construction Co. and Resolute RDM have acquired this development project in Lebanon, MO.

just a question - does '1 hour to resolve complaint' actually mean resolution of the issue? 

Employees won’t think exactly like owners, but tying bonuses to behaviors and KPIs they can influence is key.Focus on metrics like tenant retention, minimizing vacancy days, and timely maintenance resolution.

Any goals or resolutions anyone wants to share? 

We want to detail the responsibilities, capital contributions, profit and lost sharing percentages, decision-making process, have dispute resolution methods, and exist strategies.

Ends lease on July 2025.In December, tenant said there was an odor coming from garbage disposal.Tenant had tried their own DIY fixes for a month with no resolution. 

Out of topic but how do you handle guest resolution on your direct bookings? 

Hey Tyler we hate to hear that your experience was negative sincerely we would have hoped that we could have come to a resolution we know that you and your partner had made a request that we do $800 of work that was unfortunately not in your scope of work at the time we had exhausted $4900 in additional work to ensure the property was to satisfaction which included a new hood range upgraded lvp flooring additional framing  new window and a paint upgrade from a single color format to a multi color format and can lighting all of which was never in the original scope and unfortunately when we requested that we do the work you declined I’ve attached before and after videos of the home for reference https://www.dropbox.com/scl/fi/h0ddll4cyp5g5gq12o73s/Video-J... always twos sides to these stories.. 

If your property management company is good and has built an internal maintenance team which has set rates and had strong relationship relationships with licensed contractor which should keep costs in control, you should never need to shop contractors on your own I wouldn't think.So in short, our policy is give us your preferred contractors upfront if you have them, but then we work all tickets to resolution including dispatch, and payment of invoices.This is of course for operational expenses.  

@Steve Mitrano this thread got bumped up in my feed and looks like you found a resolution but just to add.