Property Mgmt - First Right of Refusal Program for Maintenance?

[Ashley Shearer]

Has anyone come across their property management company creating a "First right of refusal program" for maintenance requests? Our property managers are trying to get us to sign a new clause stating that if we want first right of refusal to do our own maintenance on our properties (and not just have them handle it automatically), that we need to respond to any maintenance request within 24 hours (telling them we want to do it or telling them they can do it), complete the work in 7 days (if we say we want to do it), and do unit turnovers in 2 weeks. 

Obviously all that is ideal and that is the timeframe we would love to get everything done in. However, if there is not an emergency or immediate need, then we will do our research on quotes or take our time figuring out how we would do it ourselves and make the time to do it. We communicate with the tenants or have the property mgmt company communicate with the tenants throughout. We've had tenants complain once or twice that something is not done fast enough but if it's not an urgent need, we just tell them to wait (Ex - an outlet not working). 

Curious if this is normal practice or in other management agreements people have signed?