I had the original manager get a hold of him and this is what he tells me : The unit was broken into about 10 days ago.

Has anyone used AI to answer and respond to phone calls?

My tenants just notified me that their unit got broken into and money was stolen.

I still have the BP app on my phone and use it.

The PM was basically being rude and said “well you shouldn’t have broken the furnace anyway.”

Since you are on the Austin forum and stated you are from Texas, I would be happy to get on a phone call or have coffee with you to help you focus on the task ahead.However, let me remind you, I am neither a real estate agent, or lender.  

for the dishwasher, if running it doesn't clean it up, you can only charge her for cleaning (or if it is broken, repairs or replacement cost). 

How do I get the phone numbers of the owners of the properties?

In more than half the country you don’t even bother with cash for keys because evictions are simple, fast and cheap.The part of the system that’s broken if you’re doing “a lot” of evictions is your screening.

@Greg Scott I have a picture of me inside a hole looking an a rusted, broken, and clogged cast iron pipe.