Unit broken into

[Mark Hafner]

My tenants just notified me that their unit got broken into and money was stolen. This is a first for me, so I'm not sure whether there's a protocol or this isn't my responsibility. Any advice?

[Laura Stayton]

Quote from @Mark Hafner:

My tenants just notified me that their unit got broken into and money was stolen. This is a first for me, so I'm not sure whether there's a protocol or this isn't my responsibility. Any advice?

The first step is always to inform them to get a police report.  With that they may be able to recoup from their renters insurance (hopefully you require this)  If locks are damaged and the unit isn't secure you would need to take care of that right away.