You don't have to have a script memorized verbatim, but practice what you will say if you get someone on the phone.  

I don’t think where you take the classes matters really, but I would recommend taking as many practice tests as you can/are willing to pay for.

It was easy to think just get out of rentals but obvious where we screwed up and learned not to vary from good rental business practices, even if it's the pope!

The Act also prohibits housing providers from refusing residency to persons with disabilities, or, with some narrow exceptions, placing conditions on their residency, because those persons may require reasonable modifications or reasonable accommodations.With respect to reasonable accommodations and reasonable modifications: * The Act makes it unlawful for any person to refuse “to make reasonable accommodations in rules, policies, practices, or services, when such accommodations may be necessary to afford . . . person(s) [with disabilities] equal opportunity to use and enjoy a dwelling.†* The Act makes it unlawful for any person to refuse “to permit, at the expense of the [disabled] person, reasonable modifications of existing premises occupied or to be occupied by such person if such modifications may be necessary to afford such person full enjoyment of the premises, except that, in the case of a rental, the landlord may where it is reasonable to do so condition permission for a modification on the renter agreeing to restore the interior of the premises to the condition that existed before the modification, reasonable wear and tear excepted.â€It is important for all real estate professionals to remember that the federal Fair Housing Act prohibits discrimination in housing on the basis of race, color, religion, sex, familial status, national origin and disability.

And the nightmare tenant practically bragged about it.

The PM provides monthly statements on income/expenses and there is an ACH to my account in bulk twice a month.Is it best practice to take those statements and enter the details of them into my own software versus just the ACH?  

Whether you proceed or not maybe your stepson can use this as an opportunity to practice the "Those w/ the $ make the rules" negotiation.

I can understand how lawmakers could find the practice offensive, but I am surprised anyone would go far enopugh to make a law on it.

It is standard practice to provide these.  

Your solution may be partially practical and political.Work out the numbers and show the city how you are willing to acquire property based on a rough plan that includes their punch list of improvements for compliance.