By doing so, it also puts them slightly behind the rent curve (I'm already slightly below market anyway), so when the second year is up they have even less incentive to go somewhere else, assuming they still want to rent.For poor renters, or a place that is just coming open due to normal attrition, I review the market and price/re-price accordingly.

This is a business and can this property be construed as such and laws protecting other customers (tenants)?

I see tenants as customers and try to do what I can to keep them happy within reason.I should say my wife is the caretaker of our tenants, she knows how to work with tenants with payment problems.I can refer some folks to you; we have been using a Landlord service for years, no need to attend rent court, it is worth the few bucks that they charge.Where is your rental?

I've worked in the Customer service industry for most of my adult life but I've been interested in real estate for as long as I can remember.  

Some people should read recent economic history books and reviews occasionally.Remember that your FIRST property is always the hardest to acquire - your own doubts and inexperience get on the way all the time, just as you wondered about foreclosures.

You need to review the bankruptcy plan and see how the second is getting treated.For example, in MA one reason owners file a Chapter 13 is to get current with the first AND potentially stripe off the second.

Quick story- I had a customer buy light bulbs and lights from me a couple weeks ago.

It takes an experienced Qualified Intermediary who understands the differences and knows how to works with the local laws, regulations and customs. 

There is a site that reviews/rates turn key providers that would help with your diligence.An other option may be to partner with some one here in the area where you want to invest and they could be your boots on the ground sort to speak.

If they want to contest the charges, I usually provide them with a copy of the video/pictures (by email or YouTube link) and a letter detailing how they can submit a written request for review.