(you may already have this available)17) Smart lock install (helps owner and your company to be more efficient and secure)18) Rent guarantee programs (requires agreement with service provider - I'm personally not a fan of these, but they are available on the market) There are others, of course, but these are "up and coming" types of additional services PMs can offer to owners.

I did look into classes but I am a hands on person and like the "experience is the best teacher" saying.

An individual employed by a business entity means a person employed and directly compensated by the business entity.

(And offered to pay to fix it)What concerns me is she did not reach out to the person below or contact anyone .

That's not my cup of tea and also very risky and capex may exceed cash flow if you don't spend enough on rehab up front.My last few personal purchases all involved circumstances that gave me an edge: at this point I look for properties that need minimal work: instead of a 6 months rehab, I already get 5 months of rent.

Thanks for sharing!

I also never signed rental agreements personally. 

This tenant has been great, and I want to encourage them to renew, but I’m also concerned about potential risks if I permit subleasing.Can anyone share their expertise on subleasing?

I personally chose to seek after a firm that was doing deals but not offering a coaching program.

I've personally found that I also want to look more at other factors like zoning laws for a property, etc.