Again, the BiggerPockets store has some books for this or you can learn by watching podcasts, reading blogs, and interacting on the forum.

The first are the By-Laws, which generally provide the detail of when and how Regular Board meetings and Annual or Special Membership meetings are held; how elections are conducted; Board makeup, positions, terms, and Powers & Duties.The Declaration defines which elements are Owner responsibility, and which are Common, or Limited Common elements that the HOA is responsible for; easements that give the HOA access to specific elements within the Owner's lot and premises; and Architectural guidelines.Most, but not all HOA's also have "House Rules" which addresses Resident and Guest actions and behavior while on Common or Limited Common elements or that are viewable by others.Certainly there are some Governing Docs that do not exactly follow these examples, and there may be different State laws that name the Docs differently, but they will be similar in content.

Again, the BiggerPockets store has some books for this or you can learn by watching podcasts, reading blogs, and interacting on the forum.

These almost trivial elements of the game can play a pivotal role in the overall mindset of an investor. 

By how poorly (and barely) the staff AND Cameron's DIRECT interaction in your transaction played out, I'd be willing to bet you're in the top 1% who actually close!!

Add some close ups of elements that define the character of your place.

I have to trust them to screen the people and OK the applicant, they're the ones that have to interact with them.

While we can find some elements of real estate investing frustrating too--this new law, the one that says we can´t require electronic payments, the high property taxes, etc.

He's a stud house hacking agent in Colorado Springs and I've had very good interactions with him.

Since you are focused on buy and hold, I added the below links to refresh your memory as you ponder your next purchase.https://www.biggerpockets.com/renewsblog/2015/05/26/real-estate-financing/ (RE financing)https://www.biggerpockets.com/renewsblog/2015/03/27/financing-options-rental-property-guide/ (financing options for rentals)https://www.biggerpockets.com/renewsblog/2014/03/06/bp-podcast-060-serge-shukhat/ (0-68 rentals in 4 years) https://www.biggerpockets.com/renewsblog/2014/08/02/passive-real-estate-investing/ (slowly building wealth through passive investing)https://www.biggerpockets.com/renewsblog/2015/09/30/bought-rehabbed-rented-refinanced-14-properties/ (BRRRR explained)http://www.biggerpockets.com/renewsblog/2013/01/04/how-to-rent-your-house/ (house rental guide)http://www.biggerpockets.com/renewsblog/2013/02/22/buying-rental-property/ (how to buy a rental property)To be more successful, you simply have to work on the other elements to progress your REI pursuit.