I am thinking it is better to leave all communication of this problematic tenant to the PM rather than me directly communicating and sending my own contractors to save some money.

I was only thinking of outsourcing written communication through messaging as most of that is general inquires and 90% of those can be pre documented.

Their agent can do as little as show them 1 or 2 houses if they communicate what they want and the agent is able to find it or show dozens of houses with no sale in the end. 

I communicated with turnkey providers in Memphis and one that has properties in Cleveland, Detroit and St.

Best to compare programs based on rates, reviews, communication and terms!

What resources do you use to communicate with guests and do you use any VAs?

Stop all communication with them, block their number, and move on.

Great system and good checks.Some other good ones are:mysmartmove.com (transunion)TurbotenantAvailRentspreeI'd just see what's going to work best with your overall property management system... aka how are collecting rent, communicating with tenants, collecting maintenance issues, etc.

My point that I am trying to drive home is that most lenders are within a pretty tight shot group, and I would rather pay $500 - $1000 more for better advice, better service, better follow up, better communication etc. 

Say they want a Sept 1st move in, then I would let them move in a week or two before the first at no cost, as long as they sign the lease and pay the sec dep and Sept rent prior to getting keys.Otherwise just ask what it would take to get them to move forward and you might just get an answer.Loved* that response     Hopefully they can communicate as well as you do, thank you Brian