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Updated 6 months ago on . Most recent reply
Offshore Airbnb Management
Hi - Does anyone have experience with outsourcing customer interaction on Airbnb and VRBO outside US ? Any other ideas how to manage the Airbnb while being more hands off?
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#2 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
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#2 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
Quote from @Ashish G.:
Hi - Does anyone have experience with outsourcing customer interaction on Airbnb and VRBO outside US ? Any other ideas how to manage the Airbnb while being more hands off?
I don't know that I would ever feel comfortable turning over my customer service to someone who only knows a few common English phrases (Unfortunately, yes I understand, I am terribly sorry, etc).
Customer service needs to be from people that can actually help resolve a situation, not frustrate the guest to the point that they simply hang up.
- Collin Hays
- [email protected]
- 806-672-7102
