Someone who understood the different rules (DOS/Local MLS rules/State REALTOR rules/national REALTOR rules) as well as customs.

My question is what happens if they back out before closing and what if their taste is too custom.

I will do some looking into customer relationship management (CRM) software and see what I can find.

One thing about Lowe's is that they take their customer satisfaction very seriously.

It’s not hard to find some that leave behind happy and returning customers.

Wikipedia: "Customer relationship management (CRM) is one of many different approaches that allow a company to manage and analyze its own interactions with its past, current and potential customers."

In the beginning I had a ton of questions and their customer service whats informative in their responses.

Usual/custom in OR is damages limited to E/M and decided thru arbitration.Does specific performance happen? 

You are the customer, and they need to compete for your business.As far as paying additional principal, it really depends on your situation.

We passed up allpropertymanagement last year too, but when you look at the lifetime value of a customer for the larger complexes, it makes more sense