Scott and the team CPA, whose last name is Kiley, I believe, both spent a lot of time with me on the phone answering all my questions.

(I am talking CRAZY, like call the phone company so much that they finally came out and "tested" her line to make sure someone was not tapping it like she thinks).

besides name, phone number, ect... do you put "We buy houses" ?

Make sure you have enough in common that you can more than tolerate him using your stuff and so on.

Haven't been able to talk to her on the phone.

There are a number of approaches to the increase; property taxes went up, insurance went up, some utility that you might pay has gone up (maybe trash or sewer), can't risk losing IRS deductions for expenses by having rent too low, common area maintenance increased, etc.

I love casement windows and would go with those in a heartbeat, and they are way more common here.

Sacramento, Alameda, etc), it is acceptable and common practice for Section 8 to pay a portion of the tenant's rent and for the tenant to pay the difference.

I get the feeling that anytime I speak with him is that he wants to be off the phone asap.

If I'm understanding your correctly, this sounds fairly common.