If you do something on their behalf or that was requested - I would make sure to get the request in writing as well as any response you offer in writing. 

Initial term was 5 year balloon and seller requested to extend deal another 7 years.I have recently extended again this time for another 12 years. 

My agent asked her office if she could discount the commission but they denied the request.

The homeowner had authorized the tenant through the HW to submit maintenance requests.

Is there a correct way to present yourself and you request to a "new" hard money lender? 

Sent requests out.

I’ve had so many requests to tour, it’s overwhelming.

You missed the money shot - To get the 9% credits, each state has a quota and the market is ferociously competitive.You put together a proposal/request, you'd better have a real compelling story - And saying I want to make a profit isn't your best plot line.In addition, there are some for-profit operators, but affordable stuff (due to compliance and tenant issues) is just more expensive to operate.

Sorry for not responding to the request for time.

Covid19 could prevent you from enforcing your move out request but as long as you keep documents supporting your efforts to get them to move out you should be fine.