I'm an accountant, so there are some things that I wish I could change and customize, but it is very user friendly for those who don't have much background in accounting.  

Their customer service is usually a bit better at least in my opinion.

It is so much easier for the contractor when the customer knows what they want.  

You can debate if this number is high or low, but it should at least warn people that this does take time and energy.  

We've had some crazy positive experiences (both personally and professionally) happen in the last 6 months because of the energy from our MM. 

However, the existing bank will not let me transfer the account to another branch within their network unless I visit in person, which is not practical.can anyone recommend a bank that caters for non-resident customers?

Personally, I would try to find a competitive advantage other than price.Maybe your competitive advantage could be that since you are a small management firm, you are able to give your clients more personal (and thus better) customer service than they would get with some of the bigger property management companies.

I sympathise with anyone who has to deal with these people on a regular basis, it must be somewhere between the DMV and hell in terms of customer service.

Gives the tenant and opportunity to live a real life instead of spending all kinds of energy on me.

They said they didn't have it in their system, sent me to the standard customer service.