Nit-picky tenants

[Robert Newburn]

I have a question regarding knit picky tenants . I know you guys here are just the ones to answer this question. I have some tenants who pay there rent every month on time or early. They are a family and they keep up the yard and do not cause any damage to the property. My problem is that they are wearing me out with text messages and phone calls on items that aren't a very big deal. They have never lived in a house, always an apartment. They will call me if the fence looks like it is leaning, or if the sprinkler heads come loose or if the air flow on the a/c feels like it is more in one room and less in another or if a piece of weather stripping is loosening up on the back door. I have two other rentals and never hear from my other tenants. Have any of you ever had to tell a tenant that their complaints are not that big a deal? Robert

[Dawn Anastasi]

Originally posted by @Nancy Curran:

I try to ignore nonsense like this. I make them call a few times. I find these type of tenants often enjoy having a "valet". Maybe they even think they are being helpful. After you ignore them for awhile, they quit calling.

Personally, I think this is the wrong attitude to have.  There are people who want to call your attention to things they feel you might want to know.  At least acknowledge them with a simple "Okay, I'll look at that next time I'm out."  That tells them that you heard them, and it's on your list, but you're not going to drop everything for the issue.  No one likes to be ignored.