Pay above market rentIt is definitely a good business strategy for creating cashflow quickly, however you need to check with your city to see what their STR laws are because you could get stuck with a long lease and no renters if you do it wrong.

I realize stuff goes wrong and it's not always the PM's fault, but I'm trying to find a reasonable line in the sand where I start holding them accountable for the quality of their repairs.

I downloaded some scripts on YouTube but I feel it's not enough but I could be wrong anybody have any Recommendations??

I may be wrong but that's why I'd contact a real estate agent.  

If you're apologetic, it implies you've done something wrong and can trigger your tenants to feel cheated.

I've been investing in rentals, but no matter what you decide to do, a strong financial cusion to help ride the storm of things that will inevitably go wrong is invaluable.

You really can't wrong here.Another one that I'm familiar with (that you didn't list here) is OneSite.

Did I do something wrong, or am I not understanding something clearly?

I heard crazy stories how they ended with wrong profile and the way they are charging home owners for repairs.

Responses from your searches start guiding you in a direction and you guide back.Keep stopping to remember your goal so you can decide why something is a good idea or not.Your Goals/Capabilities Aren't the Same as OthersThis could never be more true but also more in depth than obvious.Every time you set out to do something, anything, everyone and anyone will have an opinion.I'm not talking about right or wrong, I'm talking about preference.Just because your friend or family member has had an awful experience in the same pursuit as you, actually doesn't mean much to your experience.