In addition to the good advice they give here, I have found them to be very responsive, highly ethical, and very customer focused.

We will just have MERCHANT accounts for the new customers".i asked what's the IPN and she said "when customers can just put your email and pay you.

Go local bank or Credit Union.They keep getting caught screwing their customers. 2009?

Our marketing plan hinges on detailed design work and pre-planning, and selling the customer a package 'ready to go' with little or not customization. 

Cameron's answer seems like the best possibility...but, i also agree, if you can reach customer support, that'd be good. 

@Ben Roberts,Although I am not sure exactly what steps you should take, what I would suggest is closing the deal with as few steps for your customer as possible.  

Since the same company did this to me twice in one week I'm guessing that that is their policy--advertise 24/7, send the on call guy out, tell customer parts are needed and will return at a reasonable hour to fix--don't give a s**t about the fact that they are leaving customers without water.

Especially when one month, their rules will have the dial set higher for investment then the next month new customers might get the dial set lower BECAUSE it's for investment.

But then I called the homepath customer support a few days later and they said as long as the listing is still open on the website (which it is) you can place an offer.

Or is it better to take something flexible, like excel, which can be customized and grow with changing needs?