20 units without water

[Christine Swaidan]

Plumbing problems make me crazy! I'm sure I'm not alone in that regard. Pin hole leak in main line discovered last night. Plumber there at 10:30 pm, put a simple patch on it, turned off water to 20 units and said he would return at 8am with proper parts. This am he calls to say it will be this afternoon--people  called in sick, scheduled jobs, etc. I'm using the big franchise company for this because of their 24 hour response. Sweet talked him into moving us up to midmorning but the point is my tenants have been inconvenienced to say the least.

Do I owe the tenants anything to acknowledge their pain? Nobody is making any demands, just want to know what others do. Thanks for any responses.

[Jeff B.]

Originally posted by :

Thanks @Jeff B.  . Gift cards are being considered. Unfortunately had a similar situation at our building next door earlier this week. That means 40 gift cards if I go that route. 

 That's better that 40 notices of move-outs!

Remember, it's cheaper and more effective to KEEP a tenant than to replace one.

Write it off as advertising!