You could also end up having an emotionally hard time evicting "grandma" if she's on a fixed income and you own a property in Newport Beach where rents are going up. 

You've got to let go of the emotional side of this failure, learn your lesson, and move on.I hope you've found a property manager.

I think you have the right idea by pinpointing the kitchen and bath because these are emotional triggers that renters and homebuyers are willing to pay for.

But if so, why someone will claim suffering so much emotion stress/other losses, take all the trouble of filing/notarize a complaint, other than just send me another email to clarify? 

Warning here::::: Don't be alarmed if after a few levels you feel some emotion come to the surface...

Nothing sucks more emotionally for an investor than the stress of re-renting a property (especially if it takes a while).

I really like the freedom of doing it our way all the way through, without an emotion driven 3rd party coming in late in the game.

You can't get emotional about this stuff, even if the applicant does.

Sounds like you do not have a strong business practice and are emotionally conflicted.

So if you’re going through a lot of stuff right now, like divorce and losing your house and all this emotional stuff, and if you CANT hold down a job right now, maybe consider the option above?