.  :/ I won't be using them again though.... a shame i tell you...worst service and customer service ever...

You may want to think about that in terms of getting your customers attention with your marketing....ie if they have gotten 10 other letters identical to yours, why would they call YOU?

2) What am I allowed to say on my website, direct mail pieces, and to my customers regarding their situation?

@Scott MichaelDepends on local customs.

I want to tip my hat to New Western-particularly JD Castillo (GM, Denton TX office) and John Jackson (agent-Allen office).NW gets a bad rap sometimes...particularly from their competitors, and occasionally customers who get in over their head.  

Dusty, dirty and {rarely} some forms could contain asbestos - though not those intended for residential properties.  

Or is that information only contained in your profile?  

Just need to figure out how to edit cells since I want to customize a bit!

@John Thedford The Wholesalers I've dealt with tell the customer exactly what they are doing from the start.

You will need to go to the customer service office in room 201.