It is called Analysis Paralysis.Even though there are lots of metrics and numbers, this is only half the battle.

If you allow pets, even with the click waterproof floor you will have a problem with the odor bc the accidental tinkle will leak between the clicks into those little grooves and it will continue to smell, especially if you/next tenant doesn’t have pets.

@Jana Cain What is frustrating is that on the accountant screen the "Invite" link is grayed out - so I can't invite anyone else and it will not let me delete her company/access even though she is not the master admin.Complete bull - I'll be battling it again today. 

There is nothing new with such monsters, only a change of tools and field of battle. 

It's an uphill battle not worth the fight.

This is not a battle of who is right, who is better.

But, constantly shopping your rates and battling the rising taxes are tough either way. 

Could you or the PM visit the couple at their present apartment to see if it smells of urine?  

Keep in mind that the epoxy they use to spray this stuff is powerful smelling toxic stuff, so don't do it if you are about to have a tenant.

Tenant will be held responsible for smoke related damages and/or painting, deodorizing, vent cleaning, etc. to eradicate the damage or smell.