Podcasts are great, video's too, but make sure you "feed" her the good stuff in small portions, otherwise she will not pay attention.

I just did a video on my Youtube about buying auction houses that could help you as well. 

I just watched this video from Ty, on that very question.

I think you talked about the tenants from hell videos the last time you were on. 

I recently have started to read a lot, watch videos and listen to BP podcasts.

Best to gather all the evidence you have: paper, video, and text (I bet you wished you recorded your voice calls too!) 

@Enmanuel TaverasWell one way would be to have the owner take professional photos, videos and an appraisal and send them to you to you.

Eventually, the kids grow up and think about what the money you save can do for them in the future.I was just watching a youtube video a few days ago where Warren Buffet was saying how he still lives in the $10,000 house he purchased many years ago.

It certainly is in MA where I practice.You'll find all manner of BP posters, YouTube videos and guru seminars that tell you it's legal - but they're not the ones who are going to get sued when someone finds out that you screwed their grandma out of $50,000 in equity. 

You might need an adjuster out there before you start work but if that's unfeasible, you can't not take enough pictures.. do narrative videos, those are the best. how you decide to move forward, would greatly depend on how well the tenant accepts the blame and steps up to the plate to make things right.