Escalate it to at least some type of supervisor.In terms of how you explain it to the Tenant, I would come at it from a relational perspective, and remind them that you submitted the claim as soon as they alerted you to the problem, and that if this were YOUR heat that were out, you would have to wait the same amount of time. 

A possible exception to the 121 rule is a job related move. 

Agents can make up to 90% and more but, full disclosure, the starting split is relatively low since I’m taking a risk by fronting all the costs.

even though relatives would live there full time?

Tornadoes are relatively localized and short compared to hurricanes, so most people don't worry about them that much.

I assume you have a business credit card along with it, for business related expenses. 

Definitely start jumping into the community here and feel free to ask any questions related to Real Estate investing!

While I only have about 25K to start my investing career, I thought of an interesting way to potentially acquire the rental property...My friend owns and operates a relatively large landscaping company in our neighborhood. 

These properties are also, relatively, more stable in pricing (depending on the area). 

YellowLetters.comBandit SignsScrape the web for delinquent taxesBuy me a Rowsters Coffee and I’ll tell you the other secrets.