Tenants heat is out, what to do?

[Ryan Davis]

My tenants heat went out last night. Luckily, I have a home warranty. I called and the soonest they can get one of their contractors out there is Monday. The tenant is not happy about this with today being Thursday. I could call an emergency HVAC guy over to fix it, but then the cost would be out of pocket. 

Should I handle the situation myself out of pocket, or tell him he is going to have to wait? If I make him wait, how should I make the situation right, deduct some rent off? Whats your advice? 

[Nathan Gesner]

@Matthew Paul those temperatures are in Celsius. The actual temperatures are 50 - 70 degrees fahrenheit. I'm getting highs of 50 this week and we're running around in t-shirts and washing cars. I think they'll survive.

He made the call, the work is scheduled, and the temperatures are liveable. He should bring the tenants some space heaters to get them through the next few days but that's it.

I would not offer any discount on rent because they're not really suffering. As @Cara Lonsdale pointed out, my mortgage company doesn't cut me a break when the furnace goes out or a water pipe busts. There's no loss of use and the inconvenience is extremely minor.