Both areas are in the "mix" ie. close to major roads, tollways, etc.

I hire a property management company to take care of all the management side of our properties. 

:Class A Properties:Cashflow vs Appreciation: Typically, 3-5 years for positive cashflow, but you get highest relative rent & value appreciation.Vacancy Est: Historically 10%, 5% the more recent norm.Tenant Pool: Majority will have FICO scores of 680+, zero evictions in last 7 years.Class B Properties:Cashflow vs Appreciation: Typically, decent amount of relative rent & value appreciation.Vacancy Est: Historically 10%, 5% should be applied only if proper research done to support.Tenant Pool: Majority will have FICO scores of 620-680, some blemishes, but should have no evictions in last 5 yearsClass C Properties:Cashflow vs Appreciation: Typically, high cashflow and at the lower end of relative rent & value appreciation.

What is generally needed to become HUD certified property management company? 

100% have your tenant go through their renter's insurance as well as I would make sure the insurance company is notified that the repairs are already underway, they have received a rent discount, and you covered a placement for a hotel. 

@Remington Lyman any suggestions on Property Management Company in Cleveland?

That is a lot units to manage on your own though so if you want an all-in-one, you just have to set the expectations, but most property management companies will not live up to it in the Northeast.

The banks in USVI are VERY risk adverse resulting in major processing costs and restrictions that are costing us money. 

Your mortgage company dictates your insurance requirements.  

I have communicated this finding to the company via an email and will follow up with a call, my question is what more can I do in this situation?