My consulting firm is..the customer is always right and my job is not finished until it is perfect at whatever cost….but I have excellent profit margins with these customers.

Video clips may be a good option to convince the customers about the look or the actual space.

Last year I had an opportunity to buy a custom home on 12 acres on a short sale.

By just saying you wanted to be a customer?

"... and then there was the Bank President who told his Loan Officer VPs to drink Whiskey or Scotch at lunch instead of Vodka so that the customers would know that they were drunk and not Stupid."

I am assuming your goal is to actually sell the property (tenant executes the L/O) vs. generate bitter customers at the gain of a little extra revenue.

Their customer service team promised me it would be on the next package.

I find many out of state QIs are unfamilar with this law so they never tell their customers and they are shocked when the learn they have to pay the PA income tax.

Once I can give value I'll sell it for less and you'll be my customer for life.

My guess is, the brother is probably talking to customer service, not loss mit.