Common complaints I hear is timeliness of communication, but it doesn't seem to be from everyone.

We've had to keep extending closing for weeks because his communication is almost non-existent.

If the tenants pay rent on time, communication is good, and the property isn't torn up offer the MTM rent and keep the boat sailing. 

I am thinking it is better to leave all communication of this problematic tenant to the PM rather than me directly communicating and sending my own contractors to save some money.

I was only thinking of outsourcing written communication through messaging as most of that is general inquires and 90% of those can be pre documented.

Their agent can do as little as show them 1 or 2 houses if they communicate what they want and the agent is able to find it or show dozens of houses with no sale in the end. 

I communicated with turnkey providers in Memphis and one that has properties in Cleveland, Detroit and St.

Best to compare programs based on rates, reviews, communication and terms!

What resources do you use to communicate with guests and do you use any VAs?

Great system and good checks.Some other good ones are:mysmartmove.com (transunion)TurbotenantAvailRentspreeI'd just see what's going to work best with your overall property management system... aka how are collecting rent, communicating with tenants, collecting maintenance issues, etc.