After more communication with my PM, the HVAC tech was adamant about the process he was taking with the control board.

We’ve also been the lead story on several local news channels (in a metro area) for the past two days — luckily we’re starting to fall off the news cycle, but there were two trucks out front today taking, and later airing, some rather cruel and unflattering footage as we struggle to clean up the mess.This building previously had somewhat of a ”reputation,” but we have worked extremely hard for over a year to get that successfully turned around, but this is a huge setback and I’m feeling like all the progress we made on our reputation is ruined.

It is definitely convenient communication wise, but I am not sure if one person can perform multiple roles well at the same time?

The solution might only take 2 minutes to fix a problem, but what about the time the office staff took to receive the complaint, then enter it in the system, then communicate with maintenance staff and dispatch them, then for that person to drive out there, fix it, report back, then for the office staff to enter the result.

When renter want to pick up at my house it’s free, if I deliver within 25 miles from my home I charge $120.Car rental isn’t for everyone, it take strong communication with guest and resilient when dealing with Turo staff to get your reimbursement.

Communication has been excellent.

I left a voicemail and text, but have not received any communication back in 2 days.

Just try to prepare yourself for the worst with regards to how you communicate in the future. 

If you do all that and communicate a lot, directly, not just through the app you can win.

@Marcos Paulo CerraCozy is also good because it can keep a communication trail for maintenance requests too.