The guest responded that because she was so busy during her week long stay she didn’t have time to report these and, “… would be greatly inconvenienced with potential solutions while we were there.”They then told us that they usually gives 5-stars on reviews (based on their 3 reviews) and that she would be giving us 1-star and requesting a refund of $1,000.My wife and I decided it was best to stick to our original response that we would have addressed their concerns during their stay.

What's really important are these 2 things.1) How much research, work connections and investigating are you personally willing to do in any of these markets? 

You're probably going to get the same response about the roof from future buyers.

Kevin, thank you for your response!

Does anyone have personal experience with this?

.^^ the best response. 

But also a conversation with the City that it will be permitted in, to understand all requirements that you will be responsible for. 

@Jonathan GreeneAgree 100%. be transparent and if good news great - bad news - still share it with investors - realize they are making life choices based on what they may be telling you as an example of someone has $100k investment and you fear it’s going to go to foreclosure - well maybe they would not spend $10k on that vacation or buy a new home knowing they are getting wiped outUnfortunately there is a group of guru syndicators who are great marketers / sales which some I have personally spoken with and they are so full of it and just like to hear their voice their ego gets in the way.

The maximum occupancy permitted in a vacation rental unit is two (2) persons per bedroom larger than 100 square feet, plus one (1) person per bedroom greater than 70 square feet but less than 100 square feet, plus two (2) additional persons, or a total of eight (8) occupants, whichever is less.The homeowner must post the required information on the property.

Title companies often have a business development person that goes after real estate investors, offering foreclosure lists as an incentive.